IMPORTANT: To receive maximum credit and minimize problems, please read and follow the rules below carefully.
After the form below is submitted, you will receive an email that gives you an RMA Number and our Return Shipping Address to ship your returned items to. The RMA Number must be included on the outside label of your shipping box. Our warehouse is not authorized to accept return shipments without an RMA Number on their shipping label.
BASIC RETURN RULES & OUR BULK PRODUCT 30-DAY GUARANTEE
Americal.com's own brand and our bulk, generic non-branded products may be returned for credit or refund of the original product-only purchase cost, not counting shipping, within 30 days of their purchase, with the customer paying all shipping costs.
*BRAND NAME products are any name brand, non-generic products that are identified by any name other than by Americal.com, or Bulk Media, Inc. BRAND NAME products include, are not limited to, products made by Avery, HP, Imation, Iomega, Maxell, Mitsui, Neato, Panasonic, Philips, Pioneer, Primera, Princo, Prodisc, Ritek, RiDATA, SanDisk, Sony, Stomper, Taiyo Yuden, TDK, and Verbatim.
All acceptable returned bulk products above must be in re-sellable, new, unused condition, with all packaging materials, boxes, holders, labelling and packaging. They must be carefully packaged with a copy of the original invoice so we can identify and properly credit your account. Any used, non-resellable, damaged, products shipped without their original labels and/or packaging, or unidentified products will not be credited or refunded.
Any bulk product returned due to a customer's ordering error, will be charged a 15% restocking fee and all shipping costs.
If we have shipped you a different product than you actually ordered by our own error, you will receive a full credit of all product and all shipping costs.
UN-OPENED BRAND NAME* or SOFTWARE**, or HARDWARE*** products may be returned within 30 days after their purchase, for a credit or refund, less a 15% restocking fee and less all shipping costs.
DO NOT RETURN ANY BRAND NAME* or SOFTWARE**, or HARDWARE*** PRODUCT after the original manufacturer's packaging has been opened.
If you do return a BRAND NAME* or SOFTWARE**, or HARDWARE*** product after its packaging has been opened, it will be shipped back to you, and you will be charged for all shipping costs, plus an additional 15% fee of the price of the product to repay our handling costs, and you will not receive any refund or credit for the product.
**SOFTWARE products include, but are not limited to, products such as CD STOMPER LABEL SYSTEM KITS, AVERY AFTERBURNER LABEL KITS, DVD X COPY, and other computer programs and applications, and products that include computer programs and applications.
***HARDWARE products include, but are not limited to, products such as computer hard disk drives, memory cards, flash memory, xD-Picture cards, CompactFlash Cards, SmartMedia Cards, MultiMedia Cards, other camera and digital device memory cards, printers, printer inks and ribbons, disc duplicators and duplicator/printers, printer and duplicator auto-loaders, printer and duplicator stands and feeder trays, printer toner cartridges and drums, stand alone home CD or DVD recorders or players and other electronic devices or accessories.
Hardware Returns for Defects, DOA, Etc. - Each returned printer, disc duplicator system, DVD burner, hard drive, and any other hardware product that is returned as defective will be tested. If found defective, a new product will be shipped at no added charge to the customer. If returned hardware is found to be in working order, the original equipment will be returned to the customer, who will pay all round-trip shipping costs and an added $25.00 equipment testing fee will be charged to the customer. Hardware proven defective will be exchanged, but under no conditions will money be refunded for hardware. This is a firm policy, without exceptions.
Brand name products may be returned only if their original manufacturer's packaging has NOT been opened, and a 15% restocking fee will be charged to any returned unopened brand name product. Upon receiving any brand name product (such as branded discs, memory cards, printers, duplicators, drives, CD/DVD burners, etc.) you should inspect the outside of the box or package to make sure it is the product you wanted or ordered, and that it will be compatible with your system, and so on. If you ordered the wrong product, or the product is incompatible for your needs, DO NOT OPEN THE BOX -- if you open the product packaging, you own it, and it cannot be returned to us. Our warehouse will return the product to you if you do send opened brand name products to them, and you will be charged for all shipping costs.
Our 30 Day Satisfaction Guarantee applies ONLY to any of our own "Americal.com" bulk, generic no-logo CD/DVD media, and generic CD/DVD packaging products such as sleeves, labels and CD/DVD cases. Our return guarantee does NOT apply to "Brand Name" hardware such as printers, memory cards, CD/DVD burners, drives, duplicators and similar type products. Brand name products are covered by their own manufacturers' warranties and any returns or other customer support issues must go to the appropriate maker of the product. Those companies have their own warranties (see their own individual web sites). For example, the EZCDPrint CD/DVD Inkjet Printer is covered by its own EZCDPrint manufacturer's limited warranty.
If you decide to return any of our bulk no-logo products during the 30-day guarantee period after your initial purchase, you can receive credit for all unused or reselleable products, if they are properly identified, and packaged, so they arrive in excellent condition, and with any and all original packaging and support materials. Any missing, damaged, or used products cannot be credited. Please be sure to include all original packaging and documentation. This will help us ensure you get the maximum credit for your returned items. Please attach labels on all products clearly identifying them with product codes, descriptions, etc., so they can be easily identified by our warehouse personnel for giving you proper credit. Unlabeled, unrecognizable products cannot be credited. In some cases, we reserve the right to refuse returns of any products -- if they are returned due to "incompatibility", "wrong products ordered" or other customer mistakes and ordering errors, or if your items are returned after our 30 Day Satisfaction Guarantee has expired. If such returns are accepted, a 15% restocking fee may apply. Other limits and conditions may apply, see our Guarantee Page.)
WRONG ITEMS SHIPPED?
In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. If that has happened, please call us immediately and directly using our toll-free number at 800-288-8025 so we can send you a "call tag" to have the incorrect shipment picked up at our expense.